FAQ

    1. Who are you?
      We are the team behind West Wood Organics in Kerrisdale Vancouver. West Wood was born because Jin & Ray dreamt of having a community store where people could interact and connect like the old school shopping experience.

      Four years into the business, we faced the after-effects of the pandemic such as unstable traffic flows and increasing prices. Then through the government's Launch Online program, WEcoShop.ca was born.

      WEco cuts the store margin when you buy from our "Shop Big" program. We continue to carefully curate products that are natural and less processed just as we do at West Wood.

    2. What's "Shop Small" and "Shop Big"?
      Shop Small is the simple online version of our retail store; Shop Big offers case lot prices by bypassing some in-store costs. 

    3. Do you deliver or where can I pick up my order?
      We encourage Buy online & Pickup in store. We can call/email you when your order is ready, and arrange a pickup time. Usually 1 - 7 days depending on stock availability. Delivery service is available for a fee as well. We are working to iron out the logistics. Thank you for your patience. 

    4. How long does it take to fulfill my case order?
      1 - 5 days after your order is placed. However in the event our suppliers are short on stock (due to the pandemic) we will reach out to you with the ETA. Any longer and you get a full refund.

    5. Can I return damaged goods? 
      We accept returns only if a product has a manufacturer defect (Sorry we are still small). Please take a picture as soon as you spot the defect and send it to us. We can exchange or refund if it takes too long to exchange. 

    6. What if BB date is too soon?
      We guarantee minimum 60 day shelf life for Shop Big orders. 

    7. I don't see the product that I need. Can I make a request?
      Yes! If it fits our profile, we can add it to our inventory list. If it doesn't but our Natural Food wholesalers carry it, we can bring it in for you. 

    8. I make handmade crafts. Do you accept new vendors?
      We are always looking out for new local talents. Send us your information and social media page(s). We will get back to you.